FAQ

What is Pretty Morashia

Pretty Morashia is an online salon and spa booking aggregator that brings together the availabilities of multiple salons and spas (hairdressers, barbers, spas, nail salons, massage parlors, makeup bars and more!) and lets users browse, book, and confirm appointments instantly, online.

How do you choose which salons and spas to list?

Someone from the Pretty Morashia team has personally visited every one of the salons that is listed on the platform, so you can rest assured that the salons and spas you see are vetted by us. That said, we try and make sure that there something for everyone - so whether you’re looking for a low-priced on-the-run manicure, or a full-service no-expenses-spared pampering for your birthday/ wedding, we’ve got you covered! How can I get my favorite salon or spa listed?

We love hearing about your favorite salons, or if you’re a salon owner yourself we’d love to speak with you. Drop us a line on team@prettymorashia.com Can I book on your website or on an Android?

Currently Pretty Morashia appointments can be made via the iOS app available in the App Store only. We are working on our website and Android apps, so stay tuned!

When can I book on Pretty Morashia?

24 hours a day 7 days a week. No more waiting for salon opening times!

Is my booking confirmed instantly?

Yes. All Pretty Morashia appointments are confirmed instantly – no waiting around for the salon to call or email you back to you to lock in a time. You will receive immediate on-screen confirmation of your booking, along with a confirmation email/SMS containing all appointment and salon details.

Do I need to take anything with me to my appointment?

The salon will have details of your appointment on hand, but please take your phone so you can checkout and pay after your appointment

Can I make multiple appointments at once?

At the moment we don't have the functionality to book multiple appointments at once (we're working on it!) but in the meantime you can simply search for and confirm you second, third, or fourth service by heading back to the salon page after you make your first booking confirmation. We'll remember all your details so it's as simple and selecting the service and time you want.

Can you recommend a salon or spa for me?

Sure! Just drop us an email on team@prettymorashia.com and one of PM team members will be in touch to help you find your perfect salon or spa match

APPOINTMENT CANCELLATIONS AND CHANGES


What is your cancellation and no-show policy?

You can cancel or reschedule for no charge up until the time of your appointment. If you no-show for your appointment you will be charged a fee because of the hassle caused to the salon. We hate doing this, so please if you need to cancel, do so on the Pretty Morashia app early enough.

How do I reschedule or cancel my appointment?

Yes! You can easily reschedule or cancel an appointment in the My Appointments section of the Pretty Morashia app/ website - just login, tap the calendar icon at the bottom of the screen, and select the appointment you'd like to change.

PAYMENT & CHECKOUT


The checkout screen isn’t appearing when I open my app. What do I do?

Head to the My Appointments screen of the app (the calendar icon) and select your appointment. You’ll be able to swipe to checkout from there.

Does using pretty Morashia cost anything?

Not a thing! Pretty Morashia is a free service for our users, and we’re happy to provide it to you! Except you are on the premium plan and this comes with premium service

Can I tip on the app?

Yes. That said, some of our salons and spas do request cash tips. We’ll flag these to you in your appointment notes and please and you can select the ‘Cash’ tip option when you pay for the rest of your appointment on the app.

What if I add services or treatments when I'm in the salon?

No problem, just add the additional amount in the “Additions and Adjustments” section of the checkout screen on your app.

How does payment work?

We take your Debit card details when you book an appointment, but you don't have to pay until after you've received your services. After your appointment, please open your Pretty Morashia app/ website and you will be promoted to swipe to checkout. You can confirm the final price, and additions or adjustments, your tip amount, and swipe again to finalize.

SALON REVIEWS


How are Pretty Morashia Ratings & Reviews different from other websites' user reviews?

Unlike many websites, we only let people who have visited the salon and booked through Pretty Morashia leave reviews on our site, which means the reviews are always authentic, informative, and from people just like you. We don’t edit or modify submitted reviews. It’s our version of quality assurance and making sure every comment can be trusted!

How can I submit a review for a salon?

Once you’ve booked with Pretty Morashia and attended your salon appointment, we will automatically email you a review request. You can also review an appointment directly from the My Appointments section of your Pretty Morashia app.

Does Pretty Morashia publish negative ratings and reviews?

Yes. We prefer constructive feedback, but will still publish negative reviews and ratings to ensure the true consumer experience is always reflected.

What does Pretty Morashia do if a salon receives multiple bad reviews?

Pretty Morashia has a commitment to giving our customers a positive experience. If a business falls below our high quality assurance bar we will work with them to improve their performance and then may take steps to remove them from the Pretty Morashia community

Why didn't the review I submitted appear on Pretty Morashia?

Reviews are checked prior to being uploaded to Pretty Morashia to ensure they do not contain offensive language of inappropriate content. Your review might not have appeared yet if it’s still going through this process or we have deemed it unsuitable for publication.

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Victoria's Salon

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Victoria's Salon

47 Iwaya road off onika, yaba lagos

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